This Privacy Policy (the "Policy") describes how GENM ("GENM", "we", "us", or "our"), operating at genmsoftware.com, collects, uses, and protects personal data in connection with the mobile applications, websites, and digital services we develop and operate (collectively the "Platform").

Protecting your privacy is fundamental to how we operate. Please read this Policy carefully to understand how your personal information is handled.

01 Whose data do we process?

• App users: Individuals who download or use any mobile application developed or operated by GENM.
• Website visitors: People who browse genmsoftware.com or any related digital property.
• Business clients & partners: Companies or individuals who engage GENM for development services, whose contact and project information may be processed under contractual agreements.

02 What data do we collect?

• Identity & contact information: Name, email address, phone number, and any details you voluntarily provide when contacting us or registering in an app.
• Technical & device data: Device model, operating system version, unique device identifiers, IP address, and browser type.
• Usage data: In-app actions, session duration, feature interactions, crash reports, and performance diagnostics.
• Location data: Approximate location inferred from IP address; precise location only when explicitly granted by the user within a specific application.
• Communications: Records of any correspondence between you and our support or sales team (email, contact forms, etc.).

03 Purposes of data processing

• Service delivery: Providing, maintaining, and improving the apps and digital services we build and operate.
• User support: Responding to inquiries, resolving technical issues, and providing customer care.
• Security & fraud prevention: Detecting, investigating, and preventing unauthorised access and abusive behaviour.
• Analytics & product improvement: Understanding how users interact with our apps to inform design and engineering decisions.
• Marketing & communications: Sending updates, newsletters, or promotional material — always with the ability to opt out.
• Legal compliance: Fulfilling obligations under applicable laws and regulations.

04 Cookies and similar technologies

Our website and certain apps use cookies, local storage, and similar tracking technologies to:

• Maintain session state and user preferences.
• Collect anonymised analytics about Platform usage.
• Improve security and detect fraudulent access.

You can manage or disable cookies through your browser settings or device preferences. Disabling certain cookies may affect Platform functionality.

05 Sharing data with third parties

• Service providers: Trusted vendors (cloud hosting, analytics, push notifications) who process data on our behalf under strict data-processing agreements.
• Legal obligations: We may disclose data to courts, regulators, or law enforcement when required by applicable law.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the successor entity and will continue to be governed by this Policy.

We do not sell personal data to third parties.

06 Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Account and transactional data is generally retained for a minimum period mandated by financial and legal regulations. When data is no longer needed, it is securely deleted or anonymised.

07 Data security

• Technical safeguards: All data in transit is protected with TLS/HTTPS encryption. Data at rest is encrypted using industry-standard algorithms.
• Access controls: Access to personal data is restricted to authorised personnel on a need-to-know basis.
• Monitoring & audits: We conduct regular security reviews, penetration testing, and internal audits to identify and address vulnerabilities promptly.

08 Minors' data

Unless a specific GENM application is explicitly designed and authorised for users under 18 years of age, our Platform is intended for adults only. We do not knowingly collect personal data from minors. If we become aware that data of a minor has been inadvertently collected, we will delete it promptly. Parents or guardians who believe their child's data has been collected may contact us at [email protected].

09 Your rights

Subject to applicable law, you may exercise the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your data where it is no longer necessary for the purposes it was collected.
• Restriction: Ask us to temporarily suspend the processing of your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests, including direct marketing.
• Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at [email protected]. We may ask for proof of identity before processing your request.

10 International data transfers

GENM may use service providers or infrastructure located outside your country of residence. Where personal data is transferred internationally, we ensure adequate safeguards are in place — such as standard contractual clauses or equivalent mechanisms — in accordance with applicable data protection law.

11 Policy updates

We may update this Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will notify users via the Platform or by email. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy.

12 How to contact us